Terms and conditions
Shipping Policy
Most orders will ship on the same or next business day, provided the product ordered is in stock. Orders are processed Monday to Friday, excluding Weekends and Public Holidays. Order processing can be delayed subject to product availability, weather and holidays. We do not ship to PO box address. Any Free shipping deals offered on the website are only for 48 USA contiguous states. For International shipping, Shipping cost will be calculated after the purchase. We do not offer Free shipping to any of the International destinations.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We are not responsible for any lost, stolen, damaged or returned packages, Please contact the carrier service directly. For orders over 150 lbs, we will contact you for Shipping charges. We may choose to ship the order from multiple warehouses. For International orders, Import/ Customs Duties/ Brokerage fees and Taxes are paid by the receiver. Multilink is not liable for any shipping delays, lost or stolen shipments. Customers should contact Multilink within 3 business days of delivery if they find any shortage or different content in their package.
We are closed on Federal Holidays and Friday after Thanksgiving.
Returns Policy
We hope you are happy with your purchase. However, if we made a mistake with shipping the wrong product we can accept return for store credit or exchange.
Returns
All returns must be postmarked within thirty(30) days of the purchase date. All returned items must be in new or unused condition, with all original tags and labels attached.
Return process
To return an item, please email customer service at support@multilink.us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Multilink Solutions Inc
RMA#
7588 Central Parke Blvd Ste 109
Mason OH 45040, USA
Please note, Shipping label will be only provided for return if we have made fulfillment error (Wrong product shipped). For all other returns customer is responsible for Shipping charges. We strongly recommend that you use trackable method to mail your return. Multilink is not liable for lost return packages.
Refunds
After receiving the return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
Products that are used/open box, Licenses are not returnable. If the product package seal is broken it not considered as New.
Please Note
Returns that are received that violate our return policy will be rejected. Customer should make arrangements to retrieve the rejected return package.
For defective products, Please check the warranty terms with the Manufacturer. You may reach out to our RMA team for Warranty policy information. We will do our best to provide assistance.
For Mikrotik products check the RMA policy
Back Order/ Pre Order/ Inventory
All Back-Orders / Pre-orders ship when the product becomes available. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. There may be delays due to any unexpected circumstances, We do not guarantee an estimated time of shipment, delivery or availability. You may cancel your order at any time prior to shipping. We do not accept cancellations/ refunds for Bulk orders/ Special order.
Multilink does not maintain stock for all of the items we offer to sell, some products may ship from Manufacturer/ Distribution center. We will keep you updated with the estimated time to fulfill your order as per the product availability. Multilink will not be held liable for late delivery, missed shipments, other any other deadlines. Payment for Backorders will be due as soon as the product becomes available. Customer will be notified to make the payment. Your stock will be on hold for 2 days after the payment is requested, if you are unable to make the payment within 2 days of payment request your backorder will be cancelled and stock will be allocated to next customer.
Reselling Policy
Some of the brands we offer are restricted to be sold on third party eCommerce platforms. We request all of our customers to follow the brand regulations along with the MAP policy. We may refuse to sell any of the products we offer if we notice violations on your account. Products may be refused warranty or any other services offered if you fail to meet the Manufacturer/ Brand regulations.
Privacy Policy
We keep your personal information private and secure. When you make a purchase from Multilink Solutions Inc, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Multilink Solutions Inc is not responsible for the actions of third parties.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Multilink Solutions Inc reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Payment
We accept Paypal, Amazon Pay as a form of payment. The customer can use there Credit/ Debit card as a form of payment, there is surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Multilink reserves the right to refuse to fulfill or cancel the order if we feel it is a suspicious transaction. Please note that we do not alter shipping or billing information after a transaction is complete.
Multiple Product Orders
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
Taxes
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Multilink Solutions Inc holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Multilink Solutions Inc shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. [store_name] shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Multilink Solutions Inc will issue a refund to your card in the amount of the incorrect price
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that [store_name] is not responsible for the operation of, or content located on or throughout any such site.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of [store_name]., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Other Conditions
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. [store_name] reserves the right to make changes to this site and these conditions at any time.
RMA Policy
Multilink makes no warranties on any products. All devices are that are directly purchased from Multilink Solutions Inc are warranted as per the Manufacturer's terms. Warranty terms vary by Manufacturer. The customer should consult the manufacturer of the product regarding warranty policy prior to contacting Multilink. Some of the Manufacturer's handle warranty repairs and replacements directly with the customer. If the product purchased is within the Manufacturer's warranty policy Multilink may assist in obtaining the warranty service.
Mikrotik Warranty Terms
Equipment hardware is warranted for 12 months from the date of Purchase when purchased directly from our website www.multilink.us. Before approving the RMA, the customer needs to complete the troubleshooting procedures or in some instances obtain a Mikrotik Support Ticket. Troubleshooting procedures include performing a factory reset, Attempt Netinstall https://wiki.mikrotik.com/wiki/Manual:Netinstall The Customer is responsible for return shipping costs. Products that are returned to Multilink and are found not defective may incur technical support fee of up to $50 per device.
RMA procedure can take longer to complete since the devices are sent for repairs to the manufacturer. We do not provide any estimated time.
RMA Return Instructions
1. The customer is responsible for Return shipping charges. All the packages that are shipped to Multilink should be prepaid for shipping costs.
2. Multilink will ship the Repaired/ Replacement unit to the customer within continental US states for Free of cost. This service only applies for Orders placed through Multilink website.
3. Customer may pay additional fees to get the return shipment expedited, Shipped internationally.
4. Send the RMA unit in a secure package, Do not affix any kind of labels or stickers on the original packaging. Any damage to the unit in transit is the customer's responsibility. Multilink reserves the right to refuse RMA on a case by case basis.
5. Multilink rejects the RMA if the contents received are different other than the units that have approved RMA.
6. Include a copy of RMA form on the return shipment.
7. Routers should be unlocked from all passwords and factory reset.
8. The RMA units should arrive at the specified return location while the warranty is valid.
9. All RMA's that are issued by Multilink is valid for 30 days of issuance. RMA's will not be RE-ISSUED. It is customers responsibility to send the RMA units on time.
We reserve the right to change our policy specified anytime.