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Shipping & Returns

Returns Policy

We hope you are happy with your purchase. However, if we made a mistake with shipping the wrong product we can accept return for store credit or exchange. If the product is defective, you can apply for warranty service. For bulk returns we may charge a Restocking fee of up to 50%

Returns

All returns must be postmarked within thirty(30) days of the purchase date. All returned items must be in new or unused condition, with all original tags and labels attached. If the product seal is broken, we cannot accept the return.

Return process

To return an item, please complete the RMA form to obtain a Return Merchandise Authorization (RMA) number. Once you receive the RMA approval email, please follow the instructions and ship the unit back

Please note, the Shipping label will only be provided for return if we have made a fulfillment error (Wrong product shipped). For all other returns, the customer is responsible for Shipping charges. We strongly recommend that you use a trackable method to mail your return. Multilink is not liable for lost return packages. 

Refunds

After receiving the return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

Products that are used/open box, Licenses are not returnable. If the product package seal is broken, it is not considered new. All Bulk purchases or Special orders are not returnable. All Ubiquiti products are non-returnable. 

Please Note

Returns that are received that violate our return policy will be rejected. The customer should make arrangements to retrieve the rejected return package. 

For defective products, please check the warranty terms with the Manufacturer. You may reach out to our RMA team for Warranty policy information. We will do our best to provide assistance. Mikrotik Warranty form https://multilink.us/mikrotik-warranty-form/

Shipping

Most orders will ship on the same or next business day, provided the product ordered is in stock. Orders are processed Monday to Friday, excluding Weekends and Public Holidays. Order processing can be delayed subject to product availability, weather and holidays. We do not ship to PO box address
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We are not responsible for any lost, stolen, damaged or returned packages, Please contact the carrier service directly. For orders over 150 lbs, we will contact you for Shipping charges. We may choose to ship the order from multiple warehouses. We may choose to use a different carrier service other than the one chosen by the customer. For International orders, Import/ Customs Duties/ Brokerage fees and Taxes are paid by the receiver. Multilink is not liable for any shipping delays, lost or stolen shipments. Customers should contact Multilink within 3 business days of delivery if they find any shortage or different content in their package.
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Hours may differ on other public holidays